Reinforcement encapsulates both the process of increasing participants’ knowledge retention, as well as changing their behaviors to better match your expected behavior outcomes. In an effective training reinforcement program, application and implementation are the most important aspects, with knowledge retention playing a part in that process.
The Forgetting Curve
We often hear people refer to the Ebbinghaus Curve (Forgetting Curve) when explaining the concept of training reinforcement, but we want to set the record straight.
The Forgetting Curve only displays the percentage of a topic you will remember after repeatedly being shown information and actively paying attention to it. Although knowledge retention is important, it is only a small part of a results-driven reinforcement program.
Learn more about The Forgetting Curve in our ebook: Moving Beyond The Forgetting Curve.
Knowledge Retention & Reinforcement
Simply reminding participants (increasing their knowledge retention) will not increase the effectiveness of your training. Many people in the training industry still refer to reminders as reinforcement, but they’re completely different!
Reinforcement uses a variety of techniques to increase knowledge retention and change behaviors. The data gathered from your reinforcement program can then be used to create Actionable Intelligence for your organization’s continuous improvement.
Many organizations have created repositories on their intranet that include all training material used during the live classroom training (PDF, text, videos, images). But did you know that, on average, less than 20% of employees will use these repositories?
So what happens to the other 80% that are not actively learning from this material? They stop learning and their knowledge retention and skills decrease each week after live classroom training. This is why it’s important to reinforce your material after training has ended.
Utilize Mobile Technology
Mobile devices and device-push technologies have made it possible for learners to engage with post-training reinforcement quickly and on a more individual level.
No longer are the days where you mess with complicated software or servers: cloud technology is the future. Cloud technology, along with smartphone and device-push notifications, have created a synergy in the reinforcement industry.
If you’ve been in the training industry for more than five years, you may remember downloading CSV files with POP screens. Times have changed and we no longer need to rely on old technology. We can now push reinforcement messages in multiple languages and in different times zones.
During your reinforcement program, you will have access to a plethora of data that is gathered from your participants answering reinforcement questions and taking surveys.
As part of the reinforcement process, you should be analyzing this information, finding potential issues and trends with your training, and creating Actionable Intelligence for organizational changes.
Interested in learning more about the key principles behind training reinforcement? In Part 1 of the Mindmarker Total Concept eBook, you will learn about the history, methodology, and the 7 principles behind Mindmarker training reinforcement. Download Part 1 of the Mindmarker Total Concept: From the Olympics to the 7 Principles of Reinforcement.